Kitchen & Bathroom Remodeling – Scott U.

“We became aware of Normandy Builders because of a remodel they had done on a four-square house that was featured on a remodeling television show. From the very first meeting we had, our experience was wonderful. Troy Pavelka was our architect/designer. He is extremely gifted at what he does and just as importantly extremely patient. Troy listened to what we wanted to accomplish, offered various suggestions that we never would have considered ourselves, and presented us with several options as we were working on the design of our remodel. Going with a full service remodeling company like Normandy is something that we don’t regret for a moment. We could have done our remodel a bit cheaper going with a smaller operation, but all of the experience that the people at Normandy brought to the process was priceless. If we had to do the whole thing again from the start, there is almost nothing we would have done differently. They really have the experience it takes to tell you what works both functionally and aesthetically. The subcontractors were all professional and courteous. Normandy really stands behind their work, as well. Even four years after the remodel, if we ever have a problem with something, they send someone out and take care of it. It is clear that they would rather lose money on a project than damage their reputation, for example when the hardwood floors were laid in the kitchen we weren’t happy with the way the boards lined up around the fireplace (I know, we can be a bit extreme). They ripped everything out and started over. The only negatives I can think of are that the demolition phase could have been done more carefully, but ultimately, no harm no foul, and that when the project was in its very initial phase, really just a conversation, we got the impression that we could do more within our budget than we really could. From the point where we were committed to using Normandy, however, the cost was pretty close to what we were told it would be. They only thing that added cost, beyond what was in our original contract was a few upgrades made late in the project, for example, an extra coat of polly on the floors and hardwood floor registers. We loved our experience with Normandy in general, and even more so with Troy Pavelka. We just can’t say enough good things about him.”

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