2016 Guildmaster Service Award

Guildmaster-300x240As it so happens, we have been on a winning streak when it comes to customer service awards. For the 8th year running, Normandy Remodeling has received the Guildmaster Service Award, which celebrates service excellence from those within the remodeling industry.

This annual award is bestowed by GuildQuality, an independent customer satisfaction surveying company.

“It is an honor to receive the 2016 Guildmaster Award,” said Normandy President Andy Wells. “While Normandy has always been committed to creating an outstanding remodeling experience, this award demonstrates that we truly ‘walk the walk’ for our customers.  Our clients’ high ratings of their remodeling experience are a testament to the skill, consideration, and commitment of our entire staff.”

According to Guild Quality, the basis for a Guildmaster Award is an extremely high customer recommendation rate.  That being said, two important metrics come into play – the percentage of customers who recommend a company and the percentage of completed surveys.

Guild Quality has also noted that the average recommendation rate for those within the building, remodeling and real estate industry is about 70 percent. Those who have been awarded a Guildmaster Award have achieved a recommendation rate of 90 percent or greater.   An astonishing 95% of Normandy Remodeling customers would recommend them to family and friends, well above the threshold for this award designation.

For over 35 years, Normandy Remodeling has provided the Chicagoland area with quality home additions, kitchen remodels and bathroom renovations.  Throughout that time, we have worked hard to achieve our client’s goals and provide them with a quality experience. You can see what our customers have to say by visiting the reviews section of our website or by checking out Normandy on Google, Houzz and Yelp.

For more Normandy news and updates, you can follow Normandy Remodeling on Facebook, Twitter and Instagram. You can also visit our kitchen remodeling, bathroom remodeling, home remodeling and home addition photo galleries to see a sampling of our work. The full list of Guildmaster winners can be found here.