• • Discussing potential remodeling projects with customers in-person and over the phone to determine if their remodeling needs are a good fit for our services
  
• • Management of our customer gift programs
  
• • Administrative support tasks for our design, architecture, construction, and accounting departments
  
• • Supporting our showroom and design team as needed including:
  
• o Greeting customers, vendors and guests
  
• o Assisting in events, occasionally on evenings and Saturdays at both our Evanston and Hinsdale locations
  
  
  

A large portion of your time will be spent talking with customers on the phone or in-person about their potential remodeling projects. We will provide training about the design-build remodeling experience that we offer, although you will find that an eagerness to learn about the interior design world and an enthusiasm about home renovations will lead to a deeper level of satisfaction and success in your role.

You will create our customers’ first impression of our organization so a friendly, polished, and professional demeanor is a must.

To be successful in this role you should have:
• 5+ years experience in customer service or customer facing interactions
• 2+ years experience in an administrative or data entry capacity
• Excellent written and verbal communication skills
• Clear, intelligible speech
• Exceptional organizational skills and attention to detail
• Ability to lift 25 pounds

This position is full-time, onsite at our Hinsdale office & Design Studio. Typical work hours are Monday-Friday from 8AM to 5PM, although an occasional evenings or Saturdays may be needed at either our Hinsdale or Evanston Design Studios.

Salary is $50,000-$60,000 depending on experience. We offer health insurance, 401(k), a flexible schedule and a positive and exciting work environment. Normandy Remodeling is an equal opportunity employer.

Client facing – Most of your time is spent developing a relationship with a homeowner, refining the conceptual design, and working out a solution until it’s just right and they’re ready to proceed.

Award-winning projects – Our marketing effort is centered around making you a design rock-star. So, we apply for awards on your behalf, and often win.

Design development support – Work hand-in-hand with our design development department who create beautiful 3-D photo realistic renderings of your design work.

Inspirational Design Studios – Love to pick out finishes and dive into the finer design details? Our design studios in Evanston and Hinsdale have everything at your fingertips.

Selections support – Need help and support in making selections for your clients? We have two full-time design support team members whose focus is on helping you find the finishing touches that put your projects over the top.

Flexible schedule – Once your training is complete, enjoy the flexibility of creating your own schedule.

Online & in-person – Hybrid work platform means you can work in the office, at a design studio, or at home as best suits your needs. Client meetings can take place at a design studio or online as the clients and meeting needs dictate.

No construction documents – Our in-house architecture department creates all construction documents, not you.

Easy project pricing – Working with our pricing software, you’ll provide preliminary budget estimates for the project that you design.

Design build – Normandy construction superintendents are on-site for your clients’ remodels daily, providing you and the client with nightly progress updates. Working together as a team, you problem-solve, collaborate and create together.

Strong customer relationships – Our customer values one primary contact from start to end, so you stay connected throughout the project. This leads to fewer conflicts and misunderstandings, a stronger overall relationship, and ultimately, more referrals for you. Over 60% of our projects come from referral and repeat customers.

Challenging design – Many of our customers live in historically significant homes that require design sensitivity and creativity.

Finding the right place to work is about more than just the job, it’s about the community of people that surround you and the ethics and integrity of the company you’ll be joining. Here’s what makes Normandy Remodeling different from others in our industry:

Reputation – Our reputation is everything to us, and we guard it fiercely. The trust we have earned, the value we provide, and the quality of our work has made us one of the top remodelers in the country. Our reputation is the key to our robust referrals and company growth.

Integrity – Integrity is our guiding light. Honesty is paramount in all situations. We keep the best interest of our customers and our staff members at the forefront.

Residential only – We exclusively remodel and add-on to existing homes, no new homes, no commercial work. Our focus is on additions, kitchens, bathrooms and whole home renovations for our clients.

What we’re looking for:
Architecture / Design Background – Preferably residential design, licensing is not required.

CAD – AutoCad, Chief Architect, Sketchup or similar proficiency would be preferred.

Communication – You should possess an ability to communicate well with others.

Passion – Most important is an energetic disposition and a willingness to learn.

We offer the tools, systems, flexibility, and support to make motivated people successful. If you’re passionate about design and driven to build quality, stunning projects for your customers, this is the right fit for you.

Compensation for the position starts at $60,000-$80,000 depending on experience, plus bonus opportunity. Experienced and successful Normandy Architectural Designers earn in excess of $200,000 annually. We provide benefits such as a flexible schedule, health insurance, life insurance and 401(k). Normandy Remodeling is an equal opportunity employer.

– Meeting with clients to develop design ideas for their home that suits their needs and their budget

– Computing budget ranges and price estimates for the project that you proposed

– Selecting and recommending finishes and products for the newly proposed space

– Serving as a consultant to our clients and manage the relationship with homeowners, from initial contact through the construction of their project

– Partnering with our in-house architecture and drafting team, and with our project superintendents, to ensure a successful home renovation

You will meet with clients virtually and in-home, throughout the Chicagoland area, as well as in our inspirational Hinsdale and Evanston Design Studios. You will frequently work in communities with historically significant homes that require design sensitivity and creativity. Our focus is solely residential, with an emphasis on additions, kitchens, bathrooms and whole home renovations for our clients. Normandy Designers regularly win local and national awards for our remodeling excellence.

We offer the tools, systems, flexibility, and support to make motivated people successful. We back up our salespeople with a dedication to quality and integrity, which equates to a high level of referral and repeat business.

To be successful in this role, a minimum of 6 years of kitchen and bath design and sales experience is preferred. You should possess an ability to communicate well with others in a collaborative environment. 2020, AutoCAD or Chief Architect skills are also preferred. Most importantly, you should be energetic and have a willingness to learn.

Compensation for the position starts at $50,000-$70,000 depending on experience, plus bonus opportunity with the potential to earn $150,000+. We also provide benefits such as health insurance, life insurance and 401(k). Normandy Remodeling is an equal opportunity employer.

– Scheduling, supervising and managing various trades for multiple jobs at a time.

– Communicating daily with each customer, keeping them updated about the job’s progress, answering questions and managing their expectations.

– Making daily site visits to each of your customers’ homes to coordinate the tradespeople, solve any problems, and address any customer questions or concerns.

The service and experience that customers receive during construction leaves a lasting impression, and successful communication and execution of the project is critical to creating happy customers, which in turn creates a strong referral base. Normandy Designers begin the relationship with the clients, and maintain the client relationship throughout construction. However, Superintendents are the primary source of contact for customers during the construction phase of their project. Our staff of architects and our expediters will support you with plans and purchasing assistance for each project.

Our focus is solely residential construction, with an emphasis on additions, kitchens, bathrooms and whole home renovations for our clients. Normandy Remodeling wins dozens of local and national awards every year for our remodeling excellence.

You know that you’re a good fit for this position if you have:

– Hands-on experience in the trades or prior experience in other aspects of home remodeling

– Excellent organization and planning skills

– Superior communication skills, particularly digital communication (i.e. text, email, cell phones)

– A love of problem solving

– A passion for building and renovating

– The ability to develop a strong relationship with a customer, while ensuring that the projects are completed on time and to our high standards & specifications.

Compensation: Our project superintendents earn $55,000-$65,000 base salary, plus performance based bonus opportunities that finds many earning $85,000 or more. Benefits include: health insurance, dental insurance, life insurance, short & long term disability and 401(k). Normandy Remodeling is an equal opportunity employer.

• Outstanding verbal and written communication skills
• Customer service experience
• Microsoft Office Suite proficiency
• Meticulous attention to detail

It’s important that members of our team love their work and thrive in their roles. The right candidate for this position will enjoy working in a fast paced and ever-changing atmosphere with highly skilled and highly motivated residential remodeling professionals.

The ideal candidate will have:

• Background in residential construction processes and products
• Familiarity with ordering, arranging and receiving product shipments, and RGA processing
• Ability to research products for use in specific applications
• Must be a problem solver with the drive to follow every thread and explore every option in a timely manner to achieve the desired result

Normandy offers our employees a company culture based upon integrity, professionalism, teamwork and challenge. As a leader in the industry, we offer financial and corporate stability as well as an opportunity for training and advancement.

We offer a competitive salary, based on experience. Full time employment in a salaried position with opportunity for growth in an expanding company, health insurance, dental insurance, life insurance, long and short-term disability insurance and 401K. Normandy Remodeling is an equal opportunity employer.

- Respond to warranty service requests promptly and professionally
- Conduct inspections to identify issues and determine appropriate solutions
- Perform repairs and maintenance tasks related to finish carpentry, drywall, tile, electrical, plumbing, and HVAC systems
- Ensure all work is completed to high quality standards and in accordance with safety regulations
- Communicate effectively with clients to address concerns and provide updates on service requests
- Document work performed and maintain accurate records of warranty services
- Participate in on-call rotation for emergency service requests as needed

Requirements:

- Working knowledge of finish carpentry, drywall repair and patching, tile installation, electrical, plumbing, and HVAC systems
- Experience in residential remodeling preferred
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- Must have own tools
- Must be willing to cover Chicago and the 7 county suburban areas

Benefits:

- $30-$35 per hour based on experience, plus business mileage
- Opportunities for overtime
- Health insurance benefits
- 401(k) plan
- Paid time off and holidays
- $500 annual tool allowance

Normandy Remodeling is an equal opportunity employer and we value diversity in our workforce.